#FEDEX GROUND DOOR TAG TRACKING HOW TO#

Thankfully, most of my favorite mailing lists do UPS so the pain of cutting out Fedex completely won’t be that bad, but this is just crazy!įedEx Ground and FedEx Air aka FedEx Express are two different companies. My poor suffering family member who was stuck at home all these days wants those days of their freedom back! Hoping to hear from their rep tomorrow, but I can’t imagine anything they can do to make up for the damage here. I’m sure they’re not perfect, but our regular UPS guy is great, and my last two deliveries by UPS actually came a day early! I posted about the Fedex problem on Twitter today, and the UPS twitter rep replied thanking me for my business almost instantly Fedex’s rep did reply but not until later in the day and I didn’t get it until the Fedex fail had already happened again today. In the meanwhile, UPS is eating their lunch. The problem is so bad that I am dropping off mailing lists and not buying from wineries that ship only by Fedex anymore. Needless to say, this is beyond aggravating to have someone stay home all day, not get the delivery, and have it be due to conduct that is basically fraud. Does anyone know what their compensation structure is? Do the incentives encourage this kind of behavior? Is there any penalty imposed on them if they do fake delivery attempts? How does this guy still have a job? From the repeated calls to Fedex we have gleaned that the Fedex Ground deliveries are outsourced somehow, and this apparently contributes to the lack of accountability that we are experiencing, but beyond that I’m hoping someone on the board (maybe some of you winery owners that have dealt with all the different couriers) can explain what the heck is going on here. The only reason I can think of that the “deliveryman” would do this is that he falls behind schedule and starts faking like he made delivery attempts that he never actually made, in order to get ‘back on schedule’. Even after making multiple calls to Fedex, and the sender riding them hard today because of a faked delivery attempt yesterday, the guy (and we did confirm it’s the same guy) pulls the same freaking stunt again today (after Fedex had suggested that I should pick the package up - way to pass off YOUR job onto me!) Another delivery this week - same problem.

#FEDEX GROUND DOOR TAG TRACKING HOW TO#

That time, after strong-arming only, he successfully made the delivery so he clearly does know how to use our buzzer, etc. A few weeks ago, we had to call Fedex to force the guy back out to our place after he had just faked it for the THIRD DAY IN A ROW. This is an unmistakable, repeated pattern - has happened about TEN times this year and several times has happened on the same day, within the same hour, that we’ve successfully received deliveries from UPS or USPS.

Of course, there is no door tag left at our door, so there is absolutely no evidence the guy actually made it to the building. Someone will be home, the buzzer will never ring, and lo and behold, the tracking info suddenly turns to “Delivery Exception - Customer Not Home” when someone was home the whole time. Long story short (as short as I can make it anyway): my local Fedex Ground deliveryman fakes delivery attempts regularly.

I’m posting this to see if others have had this problem, and if anyone can shed light on what’s going on here.

Fedex ground door tag tracking